Return Policy

We want you completely happy with your new jewelry!

Email customer service at with your order number, the merchandise you wish to return and the reason for your return. You will receive further instructions.



• If for any reason you want to return your Bellaviva Jewelry new piece, we will accept unworn merchandise with tags attached for a store credit within 15 days. 

• In the unlikely case the you receive a faulty item. We apologize in advance for the inconvenience. We will provide a full refund or replacement.

• We do not refund initial shipping charges for returned items, except for faulty items. Items we exchange will be resent at our own cost. Your own return postage costs are not refundable.

• Bellaviva Jewelry is not responsible for the loss of packages being returned. We strongly recommend using a trackable and insured delivery method.



• Shipping is calculated and added to your order at the checkout. Shipping cost is based on your order weight and destination.

• We offer Free Shipping on Domestic Orders over $50: 1-3 business days First Class Mail.